| Location Overview |
| The Philippines is one of the fastest growing BPO destinations in the world. The Manila metropolitan area in particular is a dynamic and vibrant region that provides not only world-class infrastructure and business-friendly government policies, but attractive demographic attributes ideal for offshore contact center and customer management: |
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The population of Manila and surrounding metro area exceeds 11 million |
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Metro Manila is home to the ‘University Belt’ and an international student population of 2 million |
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The Philippines contains the 3rd largest English speaking population in the world |
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Due to its history, the Philippines has a strong cultural affinity with and knowledge of Western culture |
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A large, young and educated workforce has created a vast pool of human capital suited for contact center operations |
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| Site Overview |
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TRG Customer Solution’s Manila facility has been providing contact center services since 2004. Our 38,000 sqft., 700-seat center operates 24/7/365 and is located in the heart of Ortigas Cener, the second largest business distrcit in metro Manila. The facility - currently being expanded to host 1,000 seats - handles diverse inbound and outbound programs for European and North American clients, and services diverse industry verticals such as Telecommunications, Financial Services, Consumer Goods, Insurance, and Marketing Services.
We share our best practices in recruitment, program management, systems set-up and operational processes at all of our global sites. Our young and English-speaking workforce is provided with world class training and development – including accent neutralization, communication skills development and customer service expertise – in order to provide seamless and high-quality service delivery to our global clients. Voice and data connectivity with the US is facilitated via IPL circuits that route through DS3 lines to two fully redundant onshore data centers. |
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| Diverse voice and non-voice contact center solutions: |
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Inbound Customer Care (B2B and B2C) |
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Inbound and Outbound Sales |
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Leads Qualification |
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Customer Win-Back |
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Up-Sell / Cross-Sell |
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Account Maintenance |
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Technical Support |
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Data Management |
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Transcription |
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Document Handling / Processing |
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| Ken Hahn |
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| Executive Vice President |
| Country Manager, Philippines |
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| "I joined TRG after 9 years at AOL and 2 years at IDT, managing their multi-center offshore operations. TRG's edge lies in the investment we put in our people and the world-class processes we have implemented to realize their full potential." |
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| Metro Manila |
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Ken Hahn - Country Manager
ken.hahn@trgworld.com |
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Address
8th Floor Hanston Building
20 Emerald Avenue
Ortigas Business District
Pasig City, Philippines 1605
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Contact Info
Phone: + 63 2 667 1100
Fax: + 63 2 637 0810
Email: trg.philippines@trgworld.com
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