| Global Resources for Localized Needs |
| The value of conducting business seamlessly and cost-effectively is extremely high in today’s global economy. At TRG Customer Solutions we supplement our personalized business solutions with worldwide delivery capabilities for client- and program-specific requirements. Our strategic global locations offer multi-lingual support, cost-effective offshore services, region-specific business expertise, cross-border program support, and much more. |
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| Onshore Capabilities |
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| Costs are not the only driver of your business decisions. Government regulations and operational considerations will often require that you outsource your contact center functions to an onshore location. Our growing domestic presence includes nine (9) US-based contact centers and over 1,500 seats that share operational best practices and provide end-to-end contact center solutions to fit your domestic business needs. |
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| Near-shore Capabilities |
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TRG Customer Solutions’ near-shore contact centers and partnerships are an ideal solution for businesses seeking offshore cost savings and requiring geographic proximity for strategic and operational reasons. Our operations in near-shore sites operate in convenient time zones and provide multi-lingual (English, Spanish, French) support for US and international partners. Our presence in Canada and our South American joint venture partnerships provide us with a capacity of over 1,000 seats for programs that require a regional and Spanish or French language presence.
We also participate in strategic working partnerships throughout the world in order to facilitate new programs and program expansions that have customized and highly targeted requirements. We maintain a portfolio of turnkey sites and facilities in the Dominican Republic, India and other strategically important BPO destinations to fulfill your dynamic needs. |
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| Offshore Capabilities |
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| In a growing trend, offshore and region-specific delivery models have materialized to address companies’ need to conduct cross-border business, support diverse demographic customers and attain valuable cost savings. Our offshore contact centers in the Philippines, Senegal and Pakistan give you access to highly educated and trained labor pools that are supported by our seamless global technology infrastructure and common operational best practices. We have US-tenured management teams overseeing our offshore production facilities where we currently support programs for Fortune 100 companies. |
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