| Fast and Secure Solutions for Improving Customer Care |
The ongoing turmoil in the financial markets has introduced new complexity to the financial services industry. Traditional revenue streams are threatened as IPO activity, broker-dealer commissions and asset management fees decline. Service fee income has contracted and increasingly, stringent regulation is limiting operating flexibility.
A recharged focus on personalized banking and advisory services is required in these volatile market conditions. Financial institutions that deliver this proposition while managing their costs and adapting to changing customer expectations will emerge as the clear winners in their markets. |
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| Financial Services Solutions |
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| TRG Customer Solution’s full-spectrum offerings for the financial services industry are managed by tenured industry experts. Our programs are designed to reward your customers’ loyalty and grow your profitable relationships through a consultative and value-additive approach. The range of solutions covers the entire customer lifecycle and is designed to provide domain-specific capabilities for multiple financial services verticals: |
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| Corporate Banking |
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| Account Management |
| Shareholder Services |
| Balance Transfers |
| Customer Care |
| Appointment Setting |
| Product Support |
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| Retail Banking |
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| Account Activation |
| Account Management |
| Phone-Banking Support |
| Branch Locator |
| Recovery Management |
| Product Support |
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| Mortgage |
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| Mortgage & Home Equity |
| Loan Servicing |
| Loan Origination |
| Refinancing |
| Telemarketing |
| Lead Generation |
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| Credit Cards |
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| Account Activation |
| Fraud Detection |
| Billing Inquiries |
| Appointment Setting |
| Customer Win-back |
| Loyalty Programs |
| Lead Generation |
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| Payment Card Industry (PCI) Certification |
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TRG Customer Solutions has successfully completed the security audit required to achieve full certification as a Level 1 Service Provider under the Payment Card Industry (PCI) Data Security Standard (DSS).
As part of our PCI certification TRG Customer Solutions fulfilled requirements for security management, policies, procedures, network architecture, software design and other critical protective measures. Our certification underlines our ability to proactively protect customer account data and prevent instances of fraud and security breaches. |
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