| Establishing Market Presence Through a Customer-Centric Approach |
After decades of operating in a monochrome landscape under a regulated regime, the energy and utilities sector is poised to benefit from market-rich opportunities and rising energy consumption. However deregulation has also introduced new complexity to the business model. The rise in independents has intensified competition and eroded pricing power substantially while shifting bargaining power into the hands of consumers. Sky-rocketing input costs and a renewed focus on developing sustainable and renewable sources of energy are presenting new headwinds to the sector.
In a previously monopolistic industry, companies that bring a fresh, customer-centric approach will find the most success at meeting market share and bottom-line goals. While streamlining back office functions and redirecting resources towards new research and development is also critical, establishing a franchise in a consumer-driven marketplace is key to success. |
| |
| Solutions for the Energy and Utilities Sector |
 |
| Our experience with leading utilities has yielded a solution set that addresses these pressing issues. We help you find new and creative ways to extend your marketing efforts and provide a personalized and knowledgeable touch to your customer services. Our solutions are designed to have a direct impact on customer acquisition and retention by differentiating your products and services in the marketplace. |
| |
|
|
|
| |
| Sales and Marketing |
|
| Telemarketing |
| Door-to-Door Sales |
| Up-Sell/Cross-Sell |
| Customer Win-back |
| Brochure Fulfillment |
|
|
| Customer Care |
|
| General Inquiries |
| Account Management |
| Billing Inquiries |
| Complaint Resolution |
| Installation Services |
| Crisis Handling |
| Adds/Moves/Changes |
|
|
| Back Office |
|
| Application Processing |
| Bills Processing |
| Collections Management |
| |
|
|
|
|
|
|
|
|
|
|
|
|
| |
| Types of Clients We Serve |
|
 |
Utilities |
|
Power Distribution Companies |
|
Power Generators |
|
Electric / Water / Gas |
|
Alternative Energy Companies |
|
 |
|
|
|
|
